Eventscribe Website/Mobile App/Survey Magnet Single Sign-on

Overview

The Eventscribe Website, Mobile App, and Survey Magnet Single Sign-On (SSO) option is available for attendee login. 

Cadmium supports Service Provider (SP)–initiated SSO integrations, meaning Cadmium handles the development required to connect with a customer’s third-party system. Customers should confirm with their third-party provider whether any fees apply for API access or integration. 

Cadmium can typically support integrations using OIDC or SAML 2.0. When integrating with an external system that is new to Cadmium, the third-party provider must supply technical documentation and a technical contact. Cadmium will conduct a feasibility analysis before proceeding. Please contact your Cadmium sales representative with any questions.

Description

User accounts originate in the Identity Provider (IdP), which serves as the system of record (for example, an AMS, CRM, or other system). Users must already have an account in the IdP to log in via SSO. When SSO is enabled, users cannot create an account directly in the Website, Mobile App, or Survey Magnet. If account creation is required, it should be handled within the IdP login experience.

Attendee User Experience

1. The user navigates to the Website, Mobile App, or Survey Magnet login page.
2. The user clicks Login.
3. The user is redirected to the IdP login page.
4. The user enters their login credentials.
5. The IdP validates the credentials and sends an authentication token to Cadmium.

If authentication is successful:

• The user is redirected to the application landing page.
• If this is the user’s first login, a user account is created and profile fields are mapped.
• If the user has logged in previously, their profile fields are updated as applicable.

If authentication is unsuccessful:

• A no access error message is displayed.

Supported Fields

The following fields are available to be populated. Specific configurations will be based on the data available from the customer's membership system and the customer's event-specific needs.

• Member ID (required)
• Salutation
• First Name (required)
• Middle Name
• Last Name (required)
• Suffix
• Credentials
• Company
• Title
• Email (required)
• Phone Number
• Address 1
• Address 2
• City
• State
• Zip
• Country

Troubleshooting

First, confirm the user is logging in with the IdP account associated with their registration record.

If the issue persists, submit a ticket to integrationservices@gocadmium.com including:

• Email address
• Password if possible (so we can try to recreate)
• Member ID
• Error message encountered

For security purposes, request that the user temporarily reset their password so they do not need to share their actual password.